FAQs

How often do scents change?

Every single one of our scents is temporary. We curate scent collections based on season and scent family. If you find a scent you love, we recommend stocking up because when it sells out, it's gone!

Can I customize my order?

Of course! Although scent options are always available with each order, you are welcome to send a message through the Contact Us page if you have other personalized touches you wish to add.

Are wholesale orders allowed?

Absolutely! Send us a message through our Contact page and let's work out a wholesale order and price.

What are the candles scented with?

100% natural, vegan essential oils. We only use oils that are free of parabens, toxins, and synthetics.

I can't see a crystal in my candle

Your crystal is absolutely in the candle! Sometimes we overfill the containers and the wax covers the crystal, but rest assured your crystal will start to show after the first burn.

My order tracking has not updated

The best way to track your order through transit is via the carrier's website (USPS, Canada Post, etc). Tracking does not always update as the order travels so check your country's carrier website for the latest details. Please allow for up to 24hrs after your order has been completed for tracking to show up online.

Shipping charges are much higher than expected 

Sometimes overcharges for shipping happen - this is most common with large orders. If you are placing a large order and see the shipping charges are quite high, please contact us and we will help you figure out the true cost of shipping. Any shipping charge overages will be refunded to the card that was used to order.

How long does shipping take?

This all depends on the shipping method selected, time of year, and customs clearance. Please allow for extra time in transit during the holiday season. Once your order ships, you will be provided with a tracking number. Your postal carrier will be able to provide you with the most up-to-date expected delivery date.

When will my order ship?

We quote 2-3 business days* from order to shipment. Each candle is made to order and hand-poured meaning we don't carry any inventory. We typically allow candles to cool for 24hrs prior to packaging and shipping to ensure safe delivery.

*please note this is an estimate and some orders may take longer based on order size, supply chain delays, and other unexpected events.